Terms and Conditions
Welcome to Danvigha's Silks! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. General Information
Company Name: Danvigha’s Silks
Website URL: www.danvighassilks.com
Email: support@danvighassilks.com
2. Use of the Website
By using our website, you agree to:
Comply with all applicable laws and regulations while using the website.
Not misuse, disrupt, or interfere with the functionality of the website, server, or network.
Not engage in any fraudulent, deceptive, or malicious activities, including attempting to harm or exploit the site in any way.
3. Product Information
Accuracy of Product Descriptions: We make every effort to provide accurate descriptions, images, and specifications of the products listed on our website. However, due to various factors such as lighting, screen calibration, and dye variations, there may be slight differences between the product images and the actual items.
Availability: All products are subject to availability. We reserve the right to modify or discontinue any products at any time without prior notice.
4. Orders and Payment
Order Acceptance: Your order is an offer to purchase products from Danvigha's Silks. We reserve the right to refuse or cancel an order at any time for reasons including, but not limited to, product availability, pricing errors, or suspicion of fraud.
Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and online payment gateways such as [Insert payment providers like Razorpay, PayPal, etc.].
Pricing: All prices listed on our website are in [Currency Name] and are inclusive of taxes, unless otherwise stated. We reserve the right to modify prices at any time without prior notice.
5. Shipping and Delivery
Processing Time: Orders are typically processed and shipped within 2-4 business days.
Shipping Time: Delivery times vary based on the location and shipping method selected. Estimated delivery times are typically between 3 to 7 business days for domestic orders.
Shipping Fees: Shipping fees are calculated at checkout based on your location and order size. We offer free shipping for all prepaid orders within INDIA.
International Shipping: For international orders, additional shipping charges and customs duties may apply, depending on the destination country.
Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
6. Return, Exchange, and Cancellation Policy
Returns: We accept returns within 18 days of delivery for items that are unused, unworn, and in original condition with tags and packaging. Certain products, including customized or final-sale items, may not be eligible for return.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Order Cancellations: Orders can be canceled within 24 hours of purchase. After 24 hours, cancellation may not be possible if the order has been processed or shipped.
Refunds: Refunds will be processed after we receive and inspect the returned item. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
7. User Account
Account Creation: You may be required to create an account to make purchases on our website. By doing so, you agree to provide accurate and complete information and to keep your account credentials confidential.
Account Security: You are responsible for maintaining the confidentiality of your account information and password. Please notify us immediately if you suspect any unauthorized access to your account.
Account Termination: We reserve the right to suspend or terminate your account if we believe that you have violated these Terms or engaged in fraudulent activity.
8. Intellectual Property
Ownership: All content, including text, graphics, logos, images, product descriptions, and software, is the property of Danvigha’s Silks and is protected by copyright, trademark, and other intellectual property laws.
Usage: You may only use our website for personal, non-commercial purposes. Any unauthorized use of our intellectual property is prohibited.
9. Limitation of Liability
Disclaimer of Warranties: We make no representations or warranties regarding the quality, completeness, or accuracy of the products or services offered on our website. All products are sold "as is" and without warranties of any kind, either express or implied.
Limitation of Liability: Danvigha's Silks will not be held liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our website or products. Our total liability will be limited to the amount paid for the product in question.
10. Privacy Policy
By using our website and making a purchase, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.
[Link to Privacy Policy]
11. Modifications to the Terms
We reserve the right to modify, update, or change these Terms at any time without prior notice. Any changes will be posted on this page with the updated "Effective Date." It is your responsibility to review these Terms periodically for any changes.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of INDIA. Any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of the court.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: support@danvighasilks.com
14. Severability
If any part of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect.
15. Damaged or Defective Products
We take great care to ensure that all our products are carefully packaged and shipped in excellent condition. However, in the rare case that you receive a damaged or defective product, please refer to the following terms:
Reporting Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team at [support@danvighasilks.com] within 48 hours of receiving your order.
You will need to provide us with the following information:
Order number
Photos of the damaged/defective product
Description of the issue
Proof of delivery (if necessary)
Resolution:
If the product is deemed damaged or defective, we will either offer a replacement of the item or provide a full refund, depending on your preference and stock availability.
If you prefer a replacement and the item is out of stock, you will be offered a similar product or a full refund.
The return shipping costs for defective or damaged items will be borne by us.
16. Missed or Delayed Deliveries
We aim to deliver your orders in a timely and efficient manner. However, we are not responsible for delays caused by external factors. Below are the terms regarding missed or delayed deliveries:
Delayed Deliveries:
Delays due to Weather or External Factors: Occasionally, adverse weather conditions, strikes, or other circumstances beyond our control may cause delays in delivery. We will notify you of any significant delays.
Courier Issues: If your order is delayed due to courier-related issues, we will contact the courier company and inform you of the new estimated delivery date. In such cases, we will work to resolve the issue as quickly as possible.
Missed Deliveries:
Incorrect Address: If the address provided is incorrect or incomplete, causing a missed delivery, you may be charged an additional shipping fee to re-ship the product.
Failed Delivery Attempts: If a delivery attempt is made and the recipient is unavailable or refuses the package, the item will be returned to us. In such cases, we will charge a re-delivery fee and the customer will be responsible for covering this fee.
Tracking Issues:
If tracking information shows that your order has been marked as delivered, but you have not received it, please contact our support team within 48 hours. We will work with the courier to investigate the issue.
17. Terms of Operations
Our business operations are designed to ensure that you have a smooth and pleasant shopping experience. Below are the key terms that govern our day-to-day operations:
Order Processing and Fulfillment:
Orders are typically processed within 2-4 business days. If there are any delays due to stock availability or special circumstances, we will inform you promptly.
Backordered Products: If a product you ordered is on backorder, we will notify you and give you an option to either wait for restocking, choose a similar product, or cancel the order for a full refund.
Payment Authorization:
Payments for orders are processed immediately upon checkout. Your order will not be shipped until payment is successfully authorized.
We accept various payment methods, including credit/debit cards, wallets, bank transfer, Paytm, Gpay, Razor Pay.
Order Cancellation:
You may cancel your order within 24 hours of placing it. Once an order is processed or shipped, cancellation may not be possible.
After 24 hours, cancellation will only be possible through the return process (if the product is delivered).
Availability of Products:
Our inventory is constantly updated, but there may be instances where products go out of stock quickly due to high demand. In such cases, we will offer a similar product, allow you to wait for the restocking, or issue a refund.
Promotions and Discounts:
Any discounts, promotions, or coupons applied to your order are subject to their specific terms and conditions. If you apply a promotion incorrectly or after the order has been placed, we may not be able to adjust the discount.
Customer Support:
If you have any questions or need assistance with your order, please reach out to our Customer Support Team at support@danvighassilks.com
We are dedicated to ensuring your satisfaction with every purchase.
Modification of Terms:
We reserve the right to modify or update our terms of operations, including processing times, shipping fees, and return policies, at any time. All changes will be reflected on this page, and you are advised to review these terms periodically.
18. Contact Information
If you have any questions or concerns regarding damaged products, missed deliveries, or our operational terms, please contact us:
Email: support@danvighassilks.com
19. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of INDIA. Any disputes arising from the use of our services or products will be handled by the competent court.
By using our website and placing an order, you agree to these Terms and Conditions. We thank you for choosing Danvigha's Silks!